Synopsis

buytheempathyfactoratworkcoverIn this cutting-edge book, award-winning communications and organizational strategist Marie Miyashiro provides insight into the fundamental importance of human "empathic" connections in workplace systems and the significant role they play on the vitality and productivity of organizations. The book details a proven and repeatable method for developing and practicing empathy as a workplace skill. The Empathy Factor–Your Competitive Advantage for Personal, Team, and Business Success takes Marshall Rosenberg's work developing Compassionate Communication into the business community by introducing Integrated Clarity®—a framework you can use to understand and effectively meet the critical needs of your organization without compromising those of your employees, team members or customers.

The Empathy Factor helps you create more choice, power and productivity for yourself, your organization, and customers with whom you engage. How? By surfacing and energizing that most often overlooked third dimension—the human dimension of connection. A connection based on empathy. There are three distinct levels of empathic connection that are constantly at play in our workplace: our relationship to our own internal state, our relationships with co-workers and collaborators —and the relationships that connect us with our end consumers. In many situations, the quality of these connections is not meeting critical human needs such as trust, respect, autonomy, understanding and meaning. Since our entire global economy is shifting to one of complex interdependent relationships, the value of connections and empathy in the workplace continues to increase. The Empathy Factor offers proof that building a more compassionate, empathic workplace is precisely the path to greater productivity, and consequently, profits. More important, the book shows today's managers how they can build teams and organizations where empathy is the core driver of their success; with engaged people working productively in workplaces where inspired people and profits meet.

Buy The Book >>

Sample A Few Pages From The Empathy Factor

Table of Contentstoc 2
Foreward foreward2 foreward3
Chapter 1 chapter1-2 chapter1-3 chapter1-4 chapter1-5
Index index2 index3 index4index5

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Book Endorsements

"Empathy has always been a core part of Marie Miyashiro. Now she has transformed that valued human relations quality and skillfully turned it into a powerful communications force for the business community. The Empathy Factor will help thoughtful business people add substance and dimension to relationships within the workforce—colleagues and customers. Breakthrough thinking from cover to cover that will lead to more meaningful discourse and heightened impact."

—JAMES B. HAYES, Former Publisher, FORTUNE Magazine


"The Empathy Factor provides great insight into almost diametrically opposed business needs, personal and corporate. Not only does it explain why they exist, but provides sound techniques to achieve synergy between the two—in turn, making the employee and business more productive. This should be required reading for any manager or supervisor."

—BILL MOORE, Senior Vice President, Ipitek Corporation; Former Vice President and General Manager, Ortel Corporation; Former Corporate Marketing Manager, Hewlett-Packard


"Fabulous! With this book, Marie has made several very important contributions to the body of work concerning effective leaders. She makes a clear connection between the vitality of organizations and the ability of its leaders to harness the vast potential energy generated by engaging human beings in the landscape of their feelings. Equally important, she has taken the widely heralded virtue of empathy and made it very accessible with numerous pragmatic strategies and tools. A must-read for any emerging leader!"

—ULRICH NETTESHEIM, Managing Partner, Passages Consulting; Lecturer at Haas School of Business at University of California Berkeley; and Founder of Umanity


"Marie Miyashiro's comprehensive discussion of empathy in the workplace resonates with integrity. As I read The Empathy Factor, the Integrated Clarity model of organizational needs came to life. I saw immediate applications for anyone who works as a consultant to organizations, whether for-profit, nonprofit, or social enterprise. Marie embodies the capacity to relate to ourselves with compassion as we create possibilities for alternate futures to emerge."

—CATHERINE W. BROOKER, M.A., Founder and Principal Consultant, Social Futures Group; Former Senior Organization Development Consultant at Sun Microsystems


"I came away from The Empathy Factor with new insights, new skills, and a much stronger appreciation of the crucial importance of 'connecting.' And I agree: the payoffs of putting this value into practice are huge! Now, those payoffs—capacity to innovate, resilience under pressure, and overall organizational effectiveness—are within much easier reach, thanks to the wisdom provided in this wonderful book."

—SAM KANER, Ph.D., Author, Consultant, Expert in Multi-Stakeholder Collaboration; Founder of the San Francisco-based international consulting firm, Community AtWork


"Marie makes her point and encourages her reader's belief not only in the 'theory' of empathy but also the 'reality' that one can achieve. Business climates can truly benefit from her expertise and The Empathy Factor is a good read! I encourage anyone who wants to open their mind to a better way of communicating to open a copy of this book."

—ROBIN D. LANE, Vice President of the Board of Directors, Arizona Women's Golf Association; Former Major Account Sales Representative, Sun Microsystems

 

“The Empathy Factor is a book that points at new ways to think about the difficult and complex problems facing organizations and the world. As an organizational consultant and coach for 20 years, I personally implemented with great success the methodologies Marie provides in her book. Her unique approach helps my clients increase their capacity to collaborate, resolve entrenched conflicts and innovate.”

JEAN-PHILIPPE BOUCHARD, MA, PCC - Partner and Senior Organisational Consultant, Prologue Consultants Inc.; Certified Nonviolent Communication Trainer


“I LITERALLY stayed in my bedroom one weekend to read the entire book – no outside connection. I only came out of the room to eat. My copy is now full of highlighted, underlined, circled sections with lots and lots of post-it notes. By the way, I’m not at all a reader (ashamed to say), especially books for work. But this book, I was blown away. I HAD to read it all. Basically, I’m saying I’m a huge fan.”

SHOKO MIYAGI, Training Officer, UW-Madison, Facilities Planning and Management


"Those of us seeking to humanize the workplace through empathy and needs-consciousness have largely been sourcing the work through exploration and discovery. Now, The Empathy Factor provides an easy-to-read and comprehensive guide to connect with both the head and the heart of this work. Marie frames it within her wealth of knowledge and applied experience of organization development leaders. I am particularly excited at Marie's articulation of needs at the organizational level, which are essential to expand this work into the workplace.  This book goes to the top of the suggested reading list for my clients!"

—GREGG KENDRICK, Founder/CEO, Basileia LLC; Former CEO, Republic Research Training Centers, Inc.; CNVC Certified Trainer


"The Empathy Factor is at once accessible and far-reaching in its implications. In page after page filled with real-life examples and tips, Marie Miyashiro makes the case that empathy is entirely learnable, eminently practical, and core and central to an organization's capacity to achieve its mission. Far from a 'soft' distraction, the needs-awareness allows everyone to zoom in on what matters most, the source of focus and efficiency in achieving business and personal goals. I recommend this book highly for anyone who wants to gain a handle on how to make organizations adapt to the rapidly changing constraints of our times."

—MIKI KASHTAN, Ph.D., Co-Founder, Lead Facilitator and Trainer, Bay Area Nonviolent Communication


"Organizations have needs just as people in organizations have needs—an amazingly refreshing perspective! Marie has beautifully illustrated how the power of empathy can humanize the workplace and help transform our world."

—SYLVIA HASKVITZ, M.A., R.D., CNVC Certified Trainer, Communication Consultant and author, Eat by Choice, Not by Habit


"The Empathy Factor is an energizing statement of the fundamental importance of human connection in ALL areas of life. Its clarion call to connect first is a refreshing and liberating reminder for all organizations, companies, and even teachers. The methods and ideas in this book will be very useful tools for optimizing student-teacher interactions."

—PAUL WEBER, Ph.D., Visiting Assistant Professor of Physics, University of Puget Sound

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Other Publications

Marie co-authored a synopsis of the Integrated Clarity® framework with Nonviolent (or Compassionate) Communication developer Marshall Rosenberg, Ph.D. It appears as a chapter in the second edition of The Change Handbook—The Definitive Resource on Today's Best Methods for Engaging Whole Systems (Berrett-Koehler Publishers, Inc., 2007), "Integrated Clarity: Energizing How We Talk and What We Talk About In Organizations."

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Events

 

~~~~  Great News  ~~~~

The Empathy Factor in English has sold out of its second printing and is now in its third press run.

Translations in French, Dutch and German are already available

with

Chinese translation expected in the near future.

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New Events and Trainings:

Talent2016logo.png CrossKnowledge Talent 2016 Conference

Keynote Speaker

CrossKnowledge Ad for Marie's Keynote 5feb2016.png 

March 17, 2016 - Paris, France

CrossKnowledge introduces Marie Miyashiro as a new faculty member.

The digital-learning solutions company delivers managerial and leadership

skills, reaching seven million end-users in multinational corporations,

universities and small and medium-sized enterprises in over 80 countries.


Employee and customer expectations are rapidly shifting toward more

personalization. A new generation of workers and social media are driving

a desire for increased human connection in business interactions. And,

our own stress levels are rising in response to more demands of this

fast-paced world. Marie Miyashiro brings real-world examples and tested

methods on how to make empathy practical and impactful in work settings.

Learn what empathy is and is not, and how empathy is the key to human

connections at work. Practice creating empathic connections in seconds

with a simple but uncommon process. Take home tools you can use

everyday. Feel the power and beauty of empathy in yourself to elevate

your work experience and enrich your personal life.

 

At the Talent 2016 Conference, Marie will deliver the closing keynote

address.

~This event is free and for CrossKnowledge clients only.

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  • Empathy Factor Training Day

May 11, 2016 - Istanbul, Turkey - Private Client

 

  • Empathy Factor Training Day

May 23-24, 2016 - Santiago, Chile - Luxury Retail Client


  • Keynote Speaker - The International Retail & Education Annual Seminar

June 14, 2016 - Paris, France - Private Client

 

  • Empathy Factor Training Day

June 20 - 21, 2016 - Madrid, Spain - Luxury Retail Client


  • Keynote Speaker - The International Retail & Education Annual Seminar

June 21, 2016 - Paris, France - Private Client


  • Empathy Workshop Training

June 28 or 29, 2016 - Paris, France - Private Client


  • Empathy Workshop Training

July 5 - 7, 2016 - Paris, France - Private Client


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  • Keynote Speaker - Society for Human Resource Management

September 21, 2016 - Tucson, Arizona

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Now Available!

Video of Marie’s Australia “The Empathy Factor” Workshop:

Half-Day Question and Answer Session


Filmed in Brisbane, Australia during Marie’s 2013 three-city tour in Australia to present “The Empathy Factor” workshops, this video provides answers to many questions you may have after reading “The Empathy Factor”  or attending one of the workshops.

Over three hours of footage with over a dozen questions asked and answered including:

  • The spiritual side of working with organizations

  • How to begin bringing empathy and needs-based consciousness to workplaces

  • Money, Tithing, Receiving and Sufficiency

  • Self Care and Self Healing

  • How to price a client project

  • Plus - Watch Marie coach two participants live on their own personal Direction/Big Hairy Audacious Goal

Intended for external and internal consultants and trainers who bring needs-based consciousness into the workplace...or anyone who wants to see more empathy in organizations.

Contact   This e-mail address is being protected from spambots. You need JavaScript enabled to view it for pricing. Substantial discounts apply for participants of “The Empathy Factor” workshops.

 

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What Marie is Working on Next…

Two things…

1. Integrated Clarity® for Couples!

Want to participate in our trial assessments?

...With the success of the Integrated Clarity® Needs Assessment for Organizations, a team collaboration with two certified CNVC trainers, Sylvia Haskvitz, a couples communication specialist in Tucson, Arizona and Linda Rysenbry, a certified couples therapist in Sydney, Australia, and Marie are now preparing to launch the IC Needs Assessment for Couples.

Yes! IC Couples 1.0 is ready to launch soon.

Linda, Sylvia and Marie expect to see the same results with couples that organizational clients have seen for years….experiencing more progress with more connection. Early Beta tests indicate it works!

If you are part of a couple or know a couple who would be interested in experiencing the benefits of the IC Couples 1.0 Assessment, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 

2. Raj Gill has Joined the IC Globally Team with Marie

Certified CNVC trainer Raj Gill joins the IC Globally Team as an IC Globally Executive Coach and as our Certified Administrator for the EQ-i assessments - one of the best regarded emotional intelligence psychometric assessments for workplaces. She can be reached at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Raj is a founding partner of EXLI and the Director of Prosperity Circles Coaching International in BC Canada. She is a published author (NVC Toolkit for Facilitators) and a trainer certified by the International Centre for Nonviolent Communication. Her practice includes Coaching and Training in Inclusive Leadership, Communication with Compassion and Emotional Intelligence.

Over the past 14 years Raj has coached entrepreneurs, doctors, youth, couples and inmates to get results through their ideas, words and actions (IWA). Her work also includes curriculum development and teaching with Cowichan Intercultural Society, the Justice Institute of BC, UBC, Langara College and Correctional Service of Canada to name a few.

Raj brings over 30 years of experience in teaching, training and facilitation to her practice. Two of Raj’s role models are Mahatma Gandhi and Martin Luther King. She is a strong believer in the power of compassion and human connection for resolving conflict and creating business success. Raj has provided trainings in Africa, Central & South America, North America and Ireland.

Raj Gill founded Prosperity Circles Coaching International in 2000 to provide coaching, training and Inclusive Leadership to enhance personal and organizational performance.

 

“Coaching sessions with Raj benefited my medical practice. The sessions opened up a new framework of skills; NVC is an effective, efficient and economic communication tool. It put me on solid ground for relating to others and for the endless encounters with various types of ‘difficult’ conversations in everyday clinical medicine. Raj, you provided most helpful guidance and are an encouraging and resourceful person to be associated with. Thanks a million.”

- Dr. Peter Chung MD (BC Canada)

 

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PAST EVENTS:

 

  • Empathy Workshop

Luxury Retail Client -  February 10, 2016 - Paris, France


  • Empathy Factor Training Day

Luxury Retail Client - January 19, 2016 - Hong Kong


  • Executive Committee Empathic Leadership Workshop

December 10, 2015 - Montreal, Canada


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  • Empathy Factor Training

Travel Retail Client / Retail Education Group - September 9-10, 2015 - Hong Kong


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  • Keynote Speaker

Asia Pacific Zone Retail Conference - September 7, 2015 - Hong Kong


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  • Plenary Speaker, Workshop Leader & Book Signing

EVE Asia Pacific Women’s Leadership Conference - July 21, 2015 - Shanghai, China

 

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Join Marie at the 12th Annual New York NVC Intensive in Peaceful Garrison, NY July 11-18, 2015
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Dear Colleagues in Empathy and NVC,

Would you be willing to support the NVC New York Intensive, July 11-18, 2015 by sharing this event information with interested parties?
Do you know someone who would enjoy this experience with me and other kindred souls?
We are gathering in community with the purpose of growing and sharing our empathy and Nonviolent Communication practice and profession.
  • Empathy in business, nonprofit and government agency settings is my focus. Some of the topics I will share about: An empathy training and cultural change project for a European-based client who has engaged us to bring empathy and mindfulness to 11,000+ employees in North America and Asia and eventually to 1.3 million employees in 70+ countries.
  • The business case for empathy: What is driving it in business as a hot topic? Work with case studies and our team's Best Practices on how to train "practical empathy" for daily operations and cultural change in organizations.
  • Be the Bee, Not the Flower: Growing a Sustainable Professional Practice - For internal employees or external trainers or consultants. How can you grow your influence as a change agent? What role do employees have, do leaders have? What are the Top 5 ways leaders can use empathy as a competitive advantage?
  • I will also share my own personal learnings, struggles and celebrations in living and working more empathically and from connection to human needs with life and work partners.
Marie R. Miyashiro: Marie writes, speaks and consults on "practical empathy" for organizations and workplaces - empathy that generates mutual benefit for the organization from its employees, leaders and shareholders to customers and communities. Her team specializes in consulting and training delivered with both digital and relational technologies. Recognized internationally as a thought and practice leader in the field of empathy in business, her approach blends human connection and needs with the organizational drive for progress and growth. Her innovative communication and multiple-stakeholder conversation designs have won dozens of awards and received media coverage internationally including the front page of the Dutch Financial Times. Her book, The Empathy Factor - Your Competitive Advantage for Personal, Team, and Business Success, has been translated into French, German, and Dutch with the Chinese translation scheduled for 2016. Former publisher of Fortune magazine, Jim Hayes says her book has, “Breakthrough thinking from cover to cover that will lead to more meaningful discourse and heightened impact.” This proprietary needs-based method, Integrated Clarity®, was first published inThe Change Handbook - The Definitive Resource on Today’s Best Methods for Engaging Whole Systems in 2007.     www.EmpathyFactorAtWork.com

Kind Regards,
Marie
 
Enhance your relationships & energize your life at the New York NVC Intensive
July 11 – 18, 2015
The New York Intensive in Nonviolent Communication is an exciting and engaging week-long residential retreat where you can explore living through the lens of nonviolent communication, improve your ability to stay present in challenging situations, and find freedom from habitual patterns that don’t get you what you want.
A special element to this retreat, that so many come back for year after year, are the multiple trainers that each offer a particular perspective on the how and where we can use NVC to create connection and peaceful relationships of every kind.

Marie at the NVC NY Intensive

Marie will be one of the trainers at the Nonviolent Communication New York Intensive in Garrison, New York, July 11 - 18, 2015. One of the more successful NVC intensives anywhere, she’ll be joining event organizer and certified CNVC trainer Gail Shivani Carroll, BayNVC staff trainer Nancy Kahn and from Amsterdam, certified CNVC trainer Yorem Mosenzon.

Hooray for Gail Shivani who is keeping alive the legacy that certified CNVC trainers Roxy Manning and Jane Connor started with the NY Intensive. Thank you Roxy, Jane and Gail Shivani!

For more information stay tuned here at EmpathyFactorAtWork.com or newyorkintensive.org.

 

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 Center for Compassionate Living - Bend

Q&A with Marie R. Miyashiro - Author of "The Empathy Factor"

Thursday, June 18th, 7:30 - 8:30 p.m.

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Marie R. Miyashiro

In her book The Empathy Factor, award-winning communicationand organizational strategist, Marie R. Miyashiro, explores the missing element leaders and staff must employ to build connection with profits and productivity in the new economy - Empathy. She will share case studies and current client work, one of which involves empathy training in multiple countries and 11,000+ employees.

You are invited to an informal Q&A with Marie and her business partner Gregg Kendrick, certified CNVC trainer, where you can learn more about how to effectively meet the critical needs of your organization without compromising the human needs of employees, shareholders, and customers.

If you're curious about how to bring empathy and Nonviolent Communication into the workplace, this Q&A may be for you!

Cost and Registration: This is a free event, but please reserve your seat here.

 

   Hosted by the Center for Compassionate Living
And held at:   339 SW Century Drive (2nd Floor) , Bend, Oregon  97702

compassionatecenter.org      This e-mail address is being protected from spambots. You need JavaScript enabled to view it      541-788-7331

 

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  • Collaborative Strategic Planning, All-Staff Event

County Health Services - June 3 - 5, 2015 - Bend, Oregon

 

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  • Keynote Speaker and Empathy Factor Training Day

Luxury Retail Group Client - May 25, 2015 - Toronto, Canada

 

  • Empathy Factor Workshop

Luxury Retail Client - May 4 - 8, 2015 - Hong Kong

 

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  • Task Force Facilitation

University of North Dakota - December, 2014 - Grand Forks, North Dakota

 

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Marie at the 51st Annual International Council of Fine Arts Deans Conference

Kansas City, Missouri - Oct. 23 - 24, 2014


Marie will be representing the IC Globally Team as Elucity Network, Inc. sponsors a portion of this year’s conference. She or partner Gregg Kendrick of Basileia have designed and facilitated multiple strategic conversations for the ICFAD board of directors and have worked with a multitude of Colleges and Schools led by its members including Deans at Kent State University, University of Arizona, Virginia Commonwealth University, The University of Utah, and University of South Florida. This augments other university work they have done with Arizona State University and the University of Virginia.


The International Council of Fine Arts Deans (ICFAD) is a vehicle through which members share information and ideas that enhance the leadership of Deans and Associate Deans, Provosts and Associate Provosts, University Presidents and other Arts Executives in Higher Education. Founded in 1964, the ICFAD membership is comprised of deans and arts executives in higher education throughout North America and around the world. ICFAD is the only organization focusing exclusively on issues that impact Deans and Associate Deans of all creative areas in higher education including fine and performing arts, arts education, art history, architecture and communication.

 

The IC Globally Team is an international consortium of consultants and trainers who share a common passion to re-humanize workplaces using needs-based approaches including the Compassionate Communication/Nonviolent Communication model and the Integrated Clarity® process. Marie and certified CNVC trainer Gregg Kendrick of Basileia, LLC are the founding partners and joined by associates in The Netherlands, Australia, Canada and Germany! 

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Join in the internet conversation - Monday, March 10, 2014

Sharing a Vision for NVC in the World - Looking Forward

Come join in and listen to a dialogue with Marie Miyashiro and Stefan Wisbauer, chairman of the board for the Center for Nonviolent Communication. Join in the conversation about Sharing a Vision for NVC in the World - Looking Forward.

If you are interested in the process of Nonviolent Communication developed by Marshall Rosenberg, Ph.D. and how it can make a difference in more ways in the world through system change, attend this session of the free NVC Internet Conference.

Join Our Free Live Session

Monday, March 10, 2014  -  USA:  2:00 PM PDT / 5:00 PM EDT  - London: 9:00 PM GMT

REGISTER FOR THIS SESSION CLICK HERE

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Learn more about the Monday conversation. Watch the video of Marie and Stefan speaking together on our Facebook event page!
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Take Part in More of the NVC Internet Conference

March 7-10, 2014

View the full program from Tribe NVC

The conference theme is exploring a global sense of NVC community/shared reality, building our connections and support for one another as a "global compassionate movement".

9pm Monday London Local Time Conversion Here

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THE EMPATHY FACTOR WORKSHOP

NOW AVAILABLE AS ON-DEMAND WEBINARS

  • Do you long to influence the organizations and teams you work with in a way that meets more needs?
  • Would you like to see the principles and processes of empathy and conscious business practices applied in workplaces as part of daily work?
  • Are you interested in increasing your own sustainability as a team leader, workplace trainer, coach or consultant while adding more value to workplaces?

If you answered YES to any of these questions, I invite you to explore whether this by-invitation-only webinar series can enhance your contributions to the workplaces you touch. This marks the first time you can participate in this course that has been offered in Canada, The Netherlands, Germany and Australia. This new 2013-workshop format was delivered for the first time in Frankfurt, Germany in May.


The workshop focuses on common problems and best practices in delivering needs-based work into organizations. It is also the only way to learn the eight-step Integrated Clarity® client contact process that outlines how to move from initial contact with the client to successful engagement. Feedback about this workshop has exceeded my expectations, especially from the seasoned certified NVC trainers who attended.

COURSE CONTENT

The Webinar follows the same curriculum, has the same number of contact hours and has more hours of experiential learning as some of the interactive exercises will be done between sessions.  Introductory level workshop for workplace leaders, trainers, coaches, consultants and human resources professionals:

 

  • What to say to a prospective client about empathy and needs-based consciousness so that their needs are met and you increase your chances for being hired (our close rate is 94 percent)
  • How to design an effective engagement for organizations and teams
  • An eight-step, field-tested method of meeting the needs of the I-You-We in organizations: from first contact to on-site event with high-value-received results for your client
  • How to price your work and structure follow-on projects
  • Case Studies and design templates of recent client engagements
  • Learn your organizational needs awareness IQ
  • Models and handouts to share with clients or use in designing client engagements
  • Video and backstory of an empathy-based program designed with Nonviolent Communication at its core and that has touched over 3,000 businesses in eight years
  • Added Value: Flower Power marketing - how to draw clients to you that you enjoy working with

 

View The Empathy Factor Workshop - Live Interactive Webinar Series details below.

To Apply for The Empathy Factor Workshop Webinar

Tuition, dates and other details are included in this application link.

http://goo.gl/ZcFwr6

WORKSHOP FOCUS AREA 1: "Making Empathy Come Alive in the Workplace: The Integrated Clarity® Approach" - New 2013 Workshop and Format. Connect to the feelings and needs that inspire workplace transformation. Do you long to deliver more impact to influence the organizations and teams you work with in a way that meets more needs? Would you like to see the principles and processes of empathy and conscious business practices applied in workplaces as part of daily work?
Are you interested in increasing your own sustainability as a team leader, workplace trainer, coach or consultant while adding more value to teams? This workshop can revolutionize your thinking and raise your practice to a higher calling. A new interactive and case-study oriented workshop design based on the field-tested methodology outlined in the business book, The Empathy Factor - Your Competitive Advantage for Personal, Team, and Business Success."  Learn what elements make up a needs-based, participatory workplace where both people and profit elevate work to a higher ground. Practice how to assess what needs matter for people and their organizations to reach an elevated perspective that brings out the best in people. Engage with case studies and organizational research to learn the fundamentals of how to raise productivity, increase personal connection to work and jump-start collaboration within and between teams. Assess your own Organizational Needs Awareness IQ.

 

WORKSHOP FOCUS AREA 2: "Guiding Work Teams to Higher Ground: The Integrated Clarity® Approach" - New 2013 Workshop and Format. Presented for the first time in Germany. Empower your practice, elevate your skills, add to your toolkit. Practice guiding teams to higher ground by working through recent case studies from start to finish, including one empathy-based program that touched 3,000 businesses over seven years. Learn design templates that can make a significant difference to the teams you touch. Bring your own case studies to work with for inspiring solutions based on the field-tested methodology, Integrated Clarity® and Marie Miyashiro's 28 years of experience. Learn why teams say, "this process transformed a hopeless work environment into a place of hope," "a most amazing process," "the most valuable session of this kind I have ever participated in and [has] made a huge impact on me personally and my work," "as a team, we were able to break some barriers as we gained clarity in our strategic goals," and "we're seeing the results we want that we haven't experienced in a decade."

 

Completion of The Empathy Factor Workshop serves as the prerequisite for the Integrated Clarity mentoring and coaching program so that you can deliver proven designs to the work teams you engage with. More details provided when you complete the workshop.

 

Testimonials for The Empathy Factor Workshop and the Integrated Clarity® Framework:

 

"I am so excited and confident that Integrated Clarity® could contribute to creating the world I would love to live in." - Center for Nonviolent Communication Certified Trainer, The Netherlands

 

"A gateway into a life-affirming way of thinking and behaving...incredibly inspiring and empowering." - Anita Nowak, Ph.D., Integrating Director, The Social Economy Initiative at McGill University, Montreal, Canada

 

"Skilled, knowledgeable, brave, honest, insightful - Marie Miyashiro inspires and engenders change!" - Pat Hasting, LCSW, National U.S.-based Healthcare System, San Francisco, California

 

"Marie makes the case that empathy is entirely learnable, eminently practical, and core and central to an organization's capacity to achieve it's mission." - Miki Kashtan, Ph.D., Co-Founder and Lead Facilitator and Trainer, Bay Area Nonviolent Communication

 

“Working with Marie at Kaiser Permanente was transformative. The hours of phone meetings and interviews prior to the training and mediation event supported trust, warmth and connection with the client. Her design was flawless and what ensued was purely amazing. In a short two days, barriers were broken which had been in place for years, trust was built and positive change was evident ---- people were thrilled with the outcome. And the follow-up conversations acknowledged the sustainability of what occurred in the room. - Sylvia Haskvitz, M.A., R.D., Center for Nonviolent Communication Certified Trainer and Assessor, Author - Eat by Choice, Not by Habit

To Apply for The Empathy Factor Workshop Webinar

Tuition, dates and other details are included in this application link.

http://goo.gl/ZcFwr6


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Two Opportunities to Join Marie in Australia

Brisbane:  20-22 July, 2013 and

Melbourne:  25-26 July, 2013 for

‘The Empathy Factor’ Series of Workshops.

Based on The Integrated Clarity® Approach

 

Day 1 - 20 July in Brisbane (25 July in Melbourne)

Making Empathy Come alive in the workplace

Connect to the Feelings and Needs that inspire workplace transformation. Learn how the principles and processes of Empathy and conscious business practice apply in workplaces.

DAY 1: "Making Empathy Come Alive in the Workplace: The Integrated Clarity® Approach"

Discover the feelings and needs that inspire workplace transformation.Do you long to deliver more impact to influence the organizations and teams you work with in a way that meets more needs? Would you like to see the principles and processes of empathy and conscious business practices applied in workplaces as part of daily work? Are you interested in increasing your sustainability as a team leader, trainer, coach or consultant while adding value to teams?

This workshop can revolutionize your thinking and raise your practice to a higher calling. An interactive workshop based on the field-tested methodology outlined in the business book, The Empathy Factor.

Learn what elements make up a needs-based, participatory workplace where both people and profit elevate work to a higher ground by focusing on six universal organizational needs. Experience how work gets done by using The Sandwich Model of WorkTM training method.

Practice how to assess what needs matter for people and their organizations to reach an elevated perspective that brings out the best in people. Engage with case studies and organizational research to learn the fundamentals of how to raise productivity, increase personal connection to work and jump-start collaboration within and between teams.  Assess your own IQ of Organizational Needs Awareness. No pre-requisite.Introductory level workshop for workplace leaders, supervisors, trainers, coaches, consultants and human resources professionals.

 

Day 2 - 21 July in Brisbane (26 July in Melbourne)

Guiding Teams to higher ground

The IntegratedClarity® Approach Discover how to empower your own practice as a leader or consultant. Elevate your skill level and add to your toolkit by learning recent and relevant case studies where compassion and productivity meet.

 

DAY 2:"Guiding Work Teams to Higher Ground: The Integrated Clarity® Approach" Empower your practice, elevate your skills and add to your toolkit. Practice guiding teams to higher ground by working through recent case studies from start to finish, including one empathy-based program that touched 3,000 businesses over seven years. Learn design templates that can make a significant difference to the teams you touch. Bring your own case studies to work with for inspiring solutions based on the field-tested methodology, Integrated Clarity® and Marie Miyashiro's 28 years of experience. Learn why teams say, "this process transformed a hopeless work environment into a place of hope,""a most amazing process," "the most valuable session of this kind I have ever participated in and [has] made a huge impact on me personally and my work," "as a team, we were able to break some barriers as we gained clarity in our strategic goals," and "we're seeing the results we want that we haven't experienced in a decade."

Pre-requisite: Day 1 workshop. Intermediate level workshop for workplace leaders, supervisors, trainers, coaches, consultants and human resources professionals.

NB: Completion of both Day 1 and Day 2 qualifies you for the Integrated Clarity (IC) mentoring and coaching program so that you can deliver proven designs to the work teams you engage with. More details provided at the end of the Day 2 workshop.

 

Day 3 - 22 July (Held in Brisbane Only)

Half day for trainers & business consultants Q & A

This 3.5 hour session offers an opportunity to learn for anyone who would like to incorporate The Integrated Clarity® Approach into their own workplace consultancy and training practices.

DAY 3: "Q & A for Trainers and business consultants, HR & OD" This half-day session is specifically designed for practitioners who would like to be more effective as external or internal consultants in bringing a needs-based approach and consciousness in teams and workplaces. Marie and her local team will answer questions on how to gain traction with IC & NVC in workplaces.

    Pre-requisite: Day 1 workshop, or 4 days prior NVC training.

 

Bookings & Enquiries For Brisbane Courses Contact:

Cate Crombie -  This e-mail address is being protected from spambots. You need JavaScript enabled to view it      www.MetaCommuniCate.com

Course Location:  The Relaxation Centre  p: 07 3856 3733

email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it      www.relaxationcentreqld.org

 

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Nexus 4 Change Webinar Series is Offering

a Free Webinar with Marie Miyashiro

This is a Community Service Offering by the Authors featured in The Change Handbook and Sponsored by Bowling Green State University, Master of Organization Development and www.TheChangeHandbook.com

Listen to the webinar:

http://nexus4change.org/empathyfactoratwork/

that was held on:

Wednesday, June 5th 2013 at 12:00 pm EST

The Compassionate “We:” The Empathy Factor in Organizations

One of the hot topics in today’s business, nonprofit and Non-Government Organization worlds looks at making empathy and compassion practical in the workplace. If you’re interested in learning how to consult, train, lead, or work in a more compassionate organization, this session will provide:

  • A framework to define and understand how empathy and compassion show up in organizations
  • Examples of practical applications for creating empathy-based processes in organizations
  • Lessons learned from a leader of an empathic organization

Understanding and operating with empathy and acting with compassion leads to increased productivity for the team, increased engagement for the individual team members, and a world operating from more of a needs based consciousness. This session is based on the business book “The Empathy Factor”, the Nonviolent CommunicationSM process, and the Integrated Clarity® chapter found in The Change Handbook. Here are some common questions that will be included during the discussion around empathy, compassion and their place within organizations:

  1. How do you take empathy and compassion from interpersonal relationships and turn it to organizational practice?
  2. What does compassion in organizations look like? Sound like?
  3. How is empathy in organizations different from empathy in personal relationships?
  4. How might the world be different if more organizations were operating with more empathic skills and compassionate action?

Nonviolent Communication, also known as NVC or Compassionate Communication, is known as a communication and peacemaking process with over 300 certified trainers working in 75 countries and half a million people worldwide receiving training in NVC each year. This is going to be a rich and practical discussion that draws on examples and ideas that you can bring back to your organization.  Please join us!

 

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Join Marie in Frankfurt, Germany - April 29-30, 2013

New Workshops and Formats

Based on The Integrated Clarity® Approach from The Empathy Factor business book

April 29, 2013 -  Day 1: "Making Empathy Come Alive in the Workplace"

DAY 1: "Making Empathy Come Alive in the Workplace: The Integrated Clarity® Approach" - New Workshop and Format. Presented for the first time. Connect to the feelings and needs that inspire workplace transformation. Do you long to deliver more impact to influence the organizations and teams you work with in a way that meets more needs? Would you like to see the principles and processes of empathy and conscious business practices applied in workplaces as part of daily work? Are you interested in increasing your own sustainability as a team leader, workplace trainer, coach or consultant while adding more value to teams? This workshop can revolutionize your thinking and raise your practice to a higher calling. A new interactive and case-study oriented workshop design based on the field-tested methodology outlined in the business book, The Empathy Factor - Your Competitive Advantage for Personal, Team, and Business Success."  Learn what elements make up a needs-based, participatory workplace where both people and profit elevate work to a higher ground. Practice how to assess what needs matter for people and their organizations to reach an elevated perspective that brings out the best in people. Engage with case studies and organizational research to learn the fundamentals of how to raise productivity, increase personal connection to work and jump-start collaboration within and between teams. Assess your own Organizational Needs Awareness IQ. Introductory level workshop for workplace leaders, trainers, coaches, consultants and human resources professionals.


April 30, 2013 - Day 2: "Guiding Work Teams to Higher Ground: The Integrated Clarity® Approach"

DAY 2: "Guiding Work Teams to Higher Ground: The Integrated Clarity® Approach"  Presented for the first time. Empower your practice, elevate your skills, add to your toolkit. Practice guiding teams to higher ground by working through recent case studies from start to finish, including one empathy-based program that touched 3,000 businesses over seven years. Learn design templates that can make a significant difference to the teams you touch. Bring your own case studies to work with for inspiring solutions based on the field-tested methodology, Integrated Clarity® and Marie Miyashiro's 30 years of experience. Learn why teams say, "this process transformed a hopeless work environment into a place of hope," "a most amazing process," "the most valuable session of this kind I have ever participated in and [has] made a huge impact on me personally and my work," "as a team, we were able to break some barriers as we gained clarity in our strategic goals," and "we're seeing the results we want that we haven't experienced in a decade." Pre-requisite: Day 1 workshop. Intermediate level workshop for workplace leaders, trainers, coaches, consultants and human resources professionals.

Completion of both Day 1 and Day 2 qualifies you for the Integrated Clarity mentoring and coaching program so that you can deliver proven designs to the work teams you engage with. More details provided at the end of Day 2 workshop.


Testimonials for Integrated Clarity®:

“Working with Marie at the clinic of a major U.S. hospital and health care network was transformative. The hours of phone meetings and interviews prior to the training and mediation event supported trust, warmth and connection with the client. Her design was flawless and what ensued was purely amazing. In a short 2 days, barriers were broken which had been in place for years, trust was built and positive change was evident ---- people were thrilled with the outcome. And the follow-up conversations acknowledged the sustainability of what occurred in the room.”
- Sylvia Haskvitz - ICG Co-Facilitator, CNVC Certified Trainer and Assessor, Author


"I am so excited and confident that Integrated Clarity® could contribute to creating the world I would love to live in."  Nonviolent Communication Trainer, The Netherlands


"A gateway into a life-affirming way of thinking and behaving...incredibly inspiring and empowering."  Anita Nowak, Ph.D., Integrating Director, The Social Economy Initiative at McGill University, Montreal, Canada

 

"Skilled, knowledgeable, brave, honest, insightful - Marie Miyashiro inspires and engenders change!"  - Pat Hastings, LCSW, National U.S.-based Healthcare System, San Francisco, California

 

"Marie Miyashiro makes the case that empathy is entirely learnable, eminently practical, and core and central to an organization's capacity to achieve it's mission."  - Miki Kashtan, Ph.D., Co-Founder and Lead Facilitator and Trainer, Bay Area Nonviolent Communication

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Join Marie in The Netherlands

2 Workshops Based from The Empathy Factor

June 18 and/or June 19, 2012

Location: Hoorneboeg Conference Center, Hilversum, The Netherlands

Time: 10:00 a.m. – 15:00 p.m. each day

Join Marie Miyashiro, author of The Empathy Factor – Your Competitive Advantage for Personal, Team, and Business Success in the Netherlands for one or two full-day workshops based on The Empathy Factor business book.

Marie's workshop will offer insight into her unique strategic planning framework she developed called Integrated Clarity® with the Six Universal Organizational (workplace) Needs.

June 18, 2012

The six organizational needs - A full-day workshop based on The Empathy Factor business book. Learn about the framework and process of Integrated Clarity and the six organizational needs. Practice how the I, You and We are at stake in teams/organizations. Leave with practical tools to apply this in teams and organizations.

Designed For: (CNVC)-trainers, consultants, managers, team members who are familiar with NVC (> 6 days NVC training).

June 19, 2012

The Empathy factor at work - A full-day workshop based on The Empathy Factor business book. Learn what the organizational research says about the role and power of empathy to increase leadership, team effectiveness and customer connections. Practice and leave with a Personal Action Plan for increasing your competitive advantage through the empathy factor. Attend as a team for maximum results.

Designed For: managers, team leaders, team members, organizational consultants, HRD-trainers, HRD-consultants (who are not familiar with NVC).

Workshop Facilitator: Marie Miyashiro, Author of The Empathy Factor – Your Competitive Advantage for Personal, Team, and Business Success. Marie is an internationally recognized business consultant, facilitator, writer, keynote speaker and Nonviolent Communication (NVC) practitioner. Marie has over 29 years of experience working with Fortune 500 companies, small businesses, nonprofits, universities and government agencies throughout North America, Asia and India, and with clients from Japan to Indonesia.

Sponsored by: CNVC certified trainers Nicole van Ladesteijn (CNVC) with CommunicatieWijs, and Jan van Koert with Vine Coaching & Training and Martin van der Meulen with Ai-opener. Partners in Empathiefactor.

To Register and for Pricing please Contact:  Vine Coaching & Training

Museumlann 2, 3581 HK Utrecht, Tel (030) 215 50 60

Fax (030) 215 50 51,  E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Information on The Empathy Factor Workshops in the Netherlands

At the end of the page there is information in English about the two days.

Register for The Empathy Factor Workshops in the Netherlands

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  • Keynote Speaker & Training - Arizona Department of Transportation

April 1, 2012 - Phoenix, Arizona

 

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Keynote Speaker
Association for Partners of Public Lands Annual Convention
Las Vegas, Nevada
March 6, 2012
Information at www.appl.org
Private Event

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The Empathy Factor – Book Signing with The Center for Collaborative Communication
January 2012
New York City, New York
Information at www.collaborative-communication.org
Public Event

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The Empathy Factor – Author Party and Book Signing
Tucson, Arizona
Friday, November 11, 2011; 4 – 7 p.m.
Private Event

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Inner Practice/Outer Practice – The Empathy Factor for Organizational Consultants and Trainers
Montreal, Canada
Friday, October 28, 2011

An intimate, hands-on, interactive workshop for organizational consultants and trainers who want to elevate their practice and revenues by adding value to clients through both compassion and productivity. A rare opportunity to deconstruct an award-winning, real-world empathy-based contract, discuss personal and contractual money beliefs, bond with kindred colleagues and leave with a Personal Action Plan for increasing your sustainability by adding more value in the work world. Based on the new business book The Empathy Factor – Your Competitive Advantage for Personal, Team and Business Success.

Information and registration at www.eventbrite.com/event/2173595282
Public Event

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The Empathy Factor – Introductory Workshop
Montreal, Canada
Thursday, October 27, 2011

A full-day workshop based on The Empathy Factor business book. Learn what the organizational research says about the role and power of empathy to increase leadership, team effectiveness and customer connections. Practice and leave with a Personal Action Plan for increasing your competitive advantage through the empathy factor. For managers, team leaders, organizational consultants and trainers, team members. Attend as a team for maximum results.

Information and registration at empathyfactoratwork.eventbrite.com
Public Event

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Premier Book Event
The Empathy Factor in Workplaces Where People Thrive

NVC Academy Telecourse
Free Introductory Session – October 11, 2011; 12 – 2 p.m. (PDT)

If you work in or with an organization as a manager, employee, consultant or volunteer and want to learn how to create more productivity, personal meaning and effectiveness, join this free introductory session by telephone. In this session, you'll learn practical tips and an uncommon approach for proven results. You'll also learn if sessions 2 – 4 are a fit for your needs.

Information and registration at www.nvctraining.com 
Introductory Skill Level Session 1 
Introductory Skill Level Sessions 2 - 4
Public Event

 

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  • General Assembly Speaker - Making Collaboration Real Conference

March 2011 - San Francisco, California


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  • Keynote Speaker Fall Convocation - University of Arizona College of Fine Arts

August 20, 2004 - Tucson, Arizona

 

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  • General Assembly Speaker - Hawaii Government Employees Association Annual Convention

1998 - Kona, Hawaii


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Stay Connected

Get your FREE "Workplace Empathy Starter Kit" - audio visual download PLUS bonus materials!

You'll also receive e-mail updates, monthly tips and invitations to Marie's events, all designed to help you and your organization succeed.

 
 
 
 
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Marie Miyashrio Interview

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