Book - The Empathy Factor At Work

Synopsis

buytheempathyfactoratworkcover In this cutting-edge book, award-winning communications and organizational strategist Marie Miyashiro provides insight into the fundamental importance of human "empathic" connections in workplace systems and the significant role they play on the vitality and productivity of organizations. The book details a proven and repeatable method for developing and practicing empathy as a workplace skill. The Empathy Factor–Your Competitive Advantage for Personal, Team, and Business Success takes Marshall Rosenberg's work developing Compassionate Communication into the business community by introducing Integrated Clarity®—a framework you can use to understand and effectively meet the critical needs of your organization without compromising those of your employees, team members or customers.

The Empathy Factor helps you create more choice, power and productivity for yourself, your organization, and customers with whom you engage. How? By surfacing and energizing that most often overlooked third dimension—the human dimension of connection. A connection based on empathy. There are three distinct levels of empathic connection that are constantly at play in our workplace: our relationship to our own internal state, our relationships with co-workers and collaborators —and the relationships that connect us with our end consumers. In many situations, the quality of these connections is not meeting critical human needs such as trust, respect, autonomy, understanding and meaning. Since our entire global economy is shifting to one of complex interdependent relationships, the value of connections and empathy in the workplace continues to increase. The Empathy Factor offers proof that building a more compassionate, empathic workplace is precisely the path to greater productivity, and consequently, profits. More important, the book shows today's managers how they can build teams and organizations where empathy is the core driver of their success; with engaged people working productively in workplaces where inspired people and profits meet.

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Sample A Few Pages From The Empathy Factor

Table of Contents toc 2
Foreward foreward2 foreward3
Chapter 1 chapter1-2 chapter1-3 chapter1-4 chapter1-5
Index index2 index3 index4 index5

Book Endorsements

"Empathy has always been a core part of Marie Miyashiro. Now she has transformed that valued human relations quality and skillfully turned it into a powerful communications force for the business community. The Empathy Factor will help thoughtful business people add substance and dimension to relationships within the workforce—colleagues and customers. Breakthrough thinking from cover to cover that will lead to more meaningful discourse and heightened impact."

—JAMES B. HAYES, Former Publisher, FORTUNE Magazine

"The Empathy Factor provides great insight into almost diametrically opposed business needs, personal and corporate. Not only does it explain why they exist, but provides sound techniques to achieve synergy between the two—in turn, making the employee and business more productive. This should be required reading for any manager or supervisor."

—BILL MOORE, Senior Vice President, Ipitek Corporation; Former Vice President and General Manager, Ortel Corporation; Former Corporate Marketing Manager, Hewlett-Packard

"Fabulous! With this book, Marie has made several very important contributions to the body of work concerning effective leaders. She makes a clear connection between the vitality of organizations and the ability of its leaders to harness the vast potential energy generated by engaging human beings in the landscape of their feelings. Equally important, she has taken the widely heralded virtue of empathy and made it very accessible with numerous pragmatic strategies and tools. A must-read for any emerging leader!"

—ULRICH NETTESHEIM, Managing Partner, Passages Consulting; Lecturer at Haas School of Business at University of California Berkeley; and Founder of Umanity

"Marie Miyashiro's comprehensive discussion of empathy in the workplace resonates with integrity. As I read The Empathy Factor, the Integrated Clarity model of organizational needs came to life. I saw immediate applications for anyone who works as a consultant to organizations, whether for-profit, nonprofit, or social enterprise. Marie embodies the capacity to relate to ourselves with compassion as we create possibilities for alternate futures to emerge."

—CATHERINE W. BROOKER, M.A., Founder and Principal Consultant, Social Futures Group; Former Senior Organization Development Consultant at Sun Microsystems

"I came away from The Empathy Factor with new insights, new skills, and a much stronger appreciation of the crucial importance of 'connecting.' And I agree: the payoffs of putting this value into practice are huge! Now, those payoffs—capacity to innovate, resilience under pressure, and overall organizational effectiveness—are within much easier reach, thanks to the wisdom provided in this wonderful book."

—SAM KANER, Ph.D., Author, Consultant, Expert in Multi-Stakeholder Collaboration; Founder of the San Francisco-based international consulting firm, Community AtWork

"Marie makes her point and encourages her reader's belief not only in the 'theory' of empathy but also the 'reality' that one can achieve. Business climates can truly benefit from her expertise and The Empathy Factor is a good read! I encourage anyone who wants to open their mind to a better way of communicating to open a copy of this book."

—ROBIN D. LANE, Vice President of the Board of Directors, Arizona Women's Golf Association; Former Major Account Sales Representative, Sun Microsystems

"Those of us seeking to humanize the workplace through empathy and needs-consciousness have largely been sourcing the work through exploration and discovery. Now, The Empathy Factor provides an easy-to-read and comprehensive guide to connect with both the head and the heart of this work. Marie frames it within her wealth of knowledge and applied experience of organization development leaders. I am particularly excited at Marie's articulation of needs at the organizational level, which are essential to expand this work into the workplace. This book goes to the top of the suggested reading list for my clients!"

—GREGG KENDRICK, Founder/CEO, Basileia LLC; Former CEO, Republic Research Training Centers, Inc.; CNVC Certified Trainer

"The Empathy Factor is at once accessible and far-reaching in its implications. In page after page filled with real-life examples and tips, Marie Miyashiro makes the case that empathy is entirely learnable, eminently practical, and core and central to an organization's capacity to achieve its mission. Far from a 'soft' distraction, the needs-awareness allows everyone to zoom in on what matters most, the source of focus and efficiency in achieving business and personal goals. I recommend this book highly for anyone who wants to gain a handle on how to make organizations adapt to the rapidly changing constraints of our times."

—MIKI KASHTAN, Ph.D., Co-Founder, Lead Facilitator and Trainer, Bay Area Nonviolent Communication

"Organizations have needs just as people in organizations have needs—an amazingly refreshing perspective! Marie has beautifully illustrated how the power of empathy can humanize the workplace and help transform our world."

—SYLVIA HASKVITZ, M.A., R.D., CNVC Certified Trainer, Communication Consultant and author, Eat by Choice, Not by Habit

"The Empathy Factor is an energizing statement of the fundamental importance of human connection in ALL areas of life. Its clarion call to connect first is a refreshing and liberating reminder for all organizations, companies, and even teachers. The methods and ideas in this book will be very useful tools for optimizing student-teacher interactions."

—PAUL WEBER, Ph.D., Visiting Assistant Professor of Physics, University of Puget Sound

Other Publications

Marie co-authored a synopsis of the Integrated Clarity® framework with Nonviolent (or Compassionate) Communication developer Marshall Rosenberg, Ph.D. It appears as a chapter in the second edition of The Change Handbook—The Definitive Resource on Today's Best Methods for Engaging Whole Systems (Berrett-Koehler Publishers, Inc., 2007), "Integrated Clarity: Energizing How We Talk and What We Talk About In Organizations."

Events

Two Opportunities to Join Marie in Australia

Brisbane

20-22 July, 2013

and

Melbourne

25-26 July, 2013

for

‘The Empathy Factor’ Series of Workshops.

Based on The Integrated Clarity® Approach

Day 1 - 20 July in Brisbane

(25 July in Melbourne)

Making Empathy Come alive in the workplace

Connect to the Feelings and Needs that inspire workplace transformation. Learn how the principles and processes of Empathy and conscious business practice apply in workplaces.

DAY 1: "Making Empathy Come Alive in the Workplace: The Integrated Clarity® Approach"

Discover the feelings and needs that inspire workplace transformation.Do you long to deliver more impact to influence the organizations and teams you work with in a way that meets more needs? Would you like to see the principles and processes of empathy and conscious business practices applied in workplaces as part of daily work? Are you interested in increasing your sustainability as a team leader, trainer, coach or consultant while adding value to teams?

This workshop can revolutionize your thinking and raise your practice to a higher calling. An interactive workshop based on the field-tested methodology outlined in the business book, The Empathy Factor.

Learn what elements make up a needs-based, participatory workplace where both people and profit elevate work to a higher ground by focusing on six universal organizational needs.

Practice how to assess what needs matter for people and their organizations to reach an elevated perspective that brings out the best in people. Engage with case studies and organizational research to learn the fundamentals of how to raise productivity, increase personal connection to work and jump-start collaboration within and between teams. Assess your own IQ of Organizational Needs Awareness. No pre-requisite.Introductory level workshop for workplace leaders, supervisors, trainers, coaches, consultants and human resources professionals.

Day 2 - 21 July in Brisbane

(26 July in Melbourne)

Guiding Teams to higher ground

The IntegratedClarity® Approach Discover how to empower your own practice as a leader or consultant. Elevate your skill level and add to your toolkit by learning recent and relevant case studies where compassion and productivity meet.

DAY 2:"Guiding Work Teams to Higher Ground: The Integrated Clarity® Approach" Empower your practice, elevate your skills and add to your toolkit. Practice guiding teams to higher ground by working through recent case studies from start to finish, including one empathy-based program that touched 3,000 businesses over seven years. Learn design templates that can make a significant difference to the teams you touch. Bring your own case studies to work with for inspiring solutions based on the field-tested methodology, Integrated Clarity® and Marie Miyashiro's 28 years of experience. Learn why teams say, "this process transformed a hopeless work environment into a place of hope,""a most amazing process," "the most valuable session of this kind I have ever participated in and [has] made a huge impact on me personally and my work," "as a team, we were able to break some barriers as we gained clarity in our strategic goals," and "we're seeing the results we want that we haven't experienced in a decade."

Pre-requisite: Day 1 workshop. Intermediate level workshop for workplace leaders, supervisors, trainers, coaches, consultants and human resources professionals.

NB: Completion of both Day 1 and Day 2 qualifies you for the Integrated Clarity (IC) mentoring and coaching program so that you can deliver proven designs to the work teams you engage with. More details provided at the end of the Day 2 workshop.

Day 3 - 22 July (Held in Brisbane Only)

Half day for trainers & business consultants Q & A

This 3.5 hour session offers an opportunity to learn for anyone who would like to incorporate The Integrated Clarity® Approach into their own workplace consultancy and training practices.

DAY 3: "Q & A for Trainers and business consultants, HR & OD" This half-day session is specifically designed for practitioners who would like to be more effective as external or internal consultants in bringing a needs-based approach and consciousness in teams and workplaces. Marie and her local team will answer questions on how to gain traction with IC & NVC in workplaces.

Pre-requisite: Day 1 workshop, or 4 days prior NVC training.

Bookings & Enquiries

For Brisbane Courses Contact:

Cate Crombie - This e-mail address is being protected from spambots. You need JavaScript enabled to view it www.MetaCommuniCate.com

Course Location: The Relaxation Centre p: 07 3856 3733

email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it www.relaxationcentreqld.org

For Melbourne Courses Contact:

Nexus 4 Change Webinar Series is Offering

a Free Webinar with Marie Miyashiro

This is a Community Service Offering by the Authors featured in The Change Handbook and Sponsored by Bowling Green State University, Master of Organization Development and www.TheChangeHandbook.com

Wednesday, June 5th 2013 at 12:00 pm EST

The Compassionate “We:” The Empathy Factor in Organizations

One of the hot topics in today’s business, nonprofit and Non-Government Organization worlds looks at making empathy and compassion practical in the workplace. If you’re interested in learning how to consult, train, lead, or work in a more compassionate organization, this session will provide:

A framework to define and understand how empathy and compassion show up in organizations
Examples of practical applications for creating empathy-based processes in organizations
Lessons learned from a leader of an empathic organization

Understanding and operating with empathy and acting with compassion leads to increased productivity for the team, increased engagement for the individual team members, and a world operating from more of a needs based consciousness. This session is based on the business book “The Empathy Factor”, the Nonviolent CommunicationSM process, and the Integrated Clarity® chapter found in The Change Handbook. Here are some common questions that will be included during the discussion around empathy, compassion and their place within organizations:

How do you take empathy and compassion from interpersonal relationships and turn it to organizational practice?
What does compassion in organizations look like? Sound like?
How is empathy in organizations different from empathy in personal relationships?
How might the world be different if more organizations were operating with more empathic skills and compassionate action?

Nonviolent Communication, also known as NVC or Compassionate Communication, is known as a communication and peacemaking process with over 300 certified trainers working in 75 countries and half a million people worldwide receiving training in NVC each year. This is going to be a rich and practical discussion that draws on examples and ideas that you can bring back to your organization. Please join us!

Register for the Webinar:

https://www2.gotomeeting.com/register/488451194

PAST EVENTS

Join Marie in Frankfurt, Germany

April 29-30, 2013

New Workshops and Formats

Based on The Integrated Clarity® Approach

from The Empathy Factor business book

April 29, 2013 - Day 1: "Making Empathy Come Alive in the Workplace"

DAY 1: "Making Empathy Come Alive in the Workplace: The Integrated Clarity® Approach" - New Workshop and Format. Presented for the first time. Connect to the feelings and needs that inspire workplace transformation. Do you long to deliver more impact to influence the organizations and teams you work with in a way that meets more needs? Would you like to see the principles and processes of empathy and conscious business practices applied in workplaces as part of daily work? Are you interested in increasing your own sustainability as a team leader, workplace trainer, coach or consultant while adding more value to teams? This workshop can revolutionize your thinking and raise your practice to a higher calling. A new interactive and case-study oriented workshop design based on the field-tested methodology outlined in the business book, The Empathy Factor - Your Competitive Advantage for Personal, Team, and Business Success." Learn what elements make up a needs-based, participatory workplace where both people and profit elevate work to a higher ground. Practice how to assess what needs matter for people and their organizations to reach an elevated perspective that brings out the best in people. Engage with case studies and organizational research to learn the fundamentals of how to raise productivity, increase personal connection to work and jump-start collaboration within and between teams. Assess your own Organizational Needs Awareness IQ. Introductory level workshop for workplace leaders, trainers, coaches, consultants and human resources professionals.

April 30, 2013 - Day 2: "Guiding Work Teams to Higher Ground: The Integrated Clarity® Approach"

DAY 2: "Guiding Work Teams to Higher Ground: The Integrated Clarity® Approach" Presented for the first time. Empower your practice, elevate your skills, add to your toolkit. Practice guiding teams to higher ground by working through recent case studies from start to finish, including one empathy-based program that touched 3,000 businesses over seven years. Learn design templates that can make a significant difference to the teams you touch. Bring your own case studies to work with for inspiring solutions based on the field-tested methodology, Integrated Clarity® and Marie Miyashiro's 30 years of experience. Learn why teams say, "this process transformed a hopeless work environment into a place of hope," "a most amazing process," "the most valuable session of this kind I have ever participated in and [has] made a huge impact on me personally and my work," "as a team, we were able to break some barriers as we gained clarity in our strategic goals," and "we're seeing the results we want that we haven't experienced in a decade." Pre-requisite: Day 1 workshop. Intermediate level workshop for workplace leaders, trainers, coaches, consultants and human resources professionals.

Completion of both Day 1 and Day 2 qualifies you for the Integrated Clarity mentoring and coaching program so that you can deliver proven designs to the work teams you engage with. More details provided at the end of Day 2 workshop.

Testimonials for Integrated Clarity®:

“Working with Marie at the clinic of a major U.S. hospital andhealthcare network was transformative. The hours of phone meetings and interviews prior to the training and mediation event supported trust, warmth and connection with the client. Her design was flawless and what ensued was purely amazing. In a short 2 days, barriers were broken which had been in place for years, trust was built and positive change was evident ---- people were thrilled with the outcome. And the follow-up conversations acknowledged the sustainability of what occurred in the room.”
- Sylvia Haskvitz - ICG Co-Facilitator, CNVC Certified Trainer and Assessor, Author

"I am so excited and confident that Integrated Clarity® could contribute to creating the world I would love to live in." - Nonviolent Communication Trainer, The Netherlands

"A gateway into a life-affirming way of thinking and behaving...incredibly inspiring and empowering." - Anita Nowak, Ph.D., Integrating Director, The Social Economy Initiative at McGill University, Montreal, Canada

"Skilled, knowledgeable, brave, honest, insightful - Marie Miyashiro inspires and engenders change!" - Pat Hastings, LCSW, National U.S.-based Healthcare System, San Francisco, California

"Marie Miyashiro makes the case that empathy is entirely learnable, eminently practical, and core and central to an organization's capacity to achieve it's mission." - Miki Kashtan, Ph.D., Co-Founder and Lead Facilitator and Trainer, Bay Area Nonviolent Communication

To Register for the Course

Join Marie in The Netherlands

2 Workshops Based from The Empathy Factor

Dates: June 18 and/or June 19, 2012

Location: Hoorneboeg Conference Center, Hilversum, The Netherlands

Time: 10:00 a.m. – 15:00 p.m. each day

Join Marie Miyashiro, author of The Empathy Factor – Your Competitive Advantage for Personal, Team, and Business Success in the Netherlands for one or two full-day workshops based on The Empathy Factor business book.

Marie's workshop will offer insight into her unique strategic planning framework she developed called Integrated Clarity® with the Six Universal Organizational (workplace) Needs.

June 18, 2012

The six organizational needs - A full-day workshop based on The Empathy Factor business book. Learn about the framework and process of Integrated Clarity and the six organizational needs. Practice how the I, You and We are at stake in teams/organizations. Leave with practical tools to apply this in teams and organizations.

Designed For: (CNVC)-trainers, consultants, managers, team members who are familiar with NVC (> 6 days NVC training).

June 19, 2012

The Empathy factor at work - A full-day workshop based on The Empathy Factor business book. Learn what the organizational research says about the role and power of empathy to increase leadership, team effectiveness and customer connections. Practice and leave with a Personal Action Plan for increasing your competitive advantage through the empathy factor. Attend as a team for maximum results.

Designed For: managers, team leaders, team members, organizational consultants, HRD-trainers, HRD-consultants (who are not familiar with NVC).

Workshop Facilitator: Marie Miyashiro, Author of The Empathy Factor – Your Competitive Advantage for Personal, Team, and Business Success. Marie is an internationally recognized business consultant, facilitator, writer, keynote speaker and Nonviolent Communication (NVC) practitioner. Marie has over 29 years of experience working with Fortune 500 companies, small businesses, nonprofits, universities and government agencies throughout North America, Asia and India, and with clients from Japan to Indonesia.

Sponsored by: CNVC certified trainers Nicole van Ladesteijn (CNVC) with CommunicatieWijs, and Jan van Koert with Vine Coaching & Training and Martin van der Meulen with Ai-opener. Partners in Empathiefactor.

To Register and for Pricing please Contact:

Vine Coaching & Training

Museumlann 2

3581 HK Utrecht

Tel (030) 215 50 60

Fax (030) 215 50 51

E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Information on The Empathy Factor Workshops in the Netherlands

At the end of the page there is information in English about the two days.

Premier Book Event
The Empathy Factor in Workplaces Where People Thrive
NVC Academy Telecourse
Free Introductory Session – October 11, 2011; 12 – 2 p.m. (PDT)

If you work in or with an organization as a manager, employee, consultant or volunteer and want to learn how to create more productivity, personal meaning and effectiveness, join this free introductory session by telephone. In this session, you'll learn practical tips and an uncommon approach for proven results. You'll also learn if sessions 2 – 4 are a fit for your needs.

Information and registration at www.nvctraining.com
Introductory Skill Level Session 1
Introductory Skill Level Sessions 2 - 4
Public Event

The Empathy Factor – Introductory Workshop
Montreal, Canada
Thursday, October 27, 2011

A full-day workshop based on The Empathy Factor business book. Learn what the organizational research says about the role and power of empathy to increase leadership, team effectiveness and customer connections. Practice and leave with a Personal Action Plan for increasing your competitive advantage through the empathy factor. For managers, team leaders, organizational consultants and trainers, team members. Attend as a team for maximum results.

Information and registration at empathyfactoratwork.eventbrite.com
Public Event

Inner Practice/Outer Practice – The Empathy Factor for Organizational Consultants and Trainers
Montreal, Canada
Friday, October 28, 2011

An intimate, hands-on, interactive workshop for organizational consultants and trainers who want to elevate their practice and revenues by adding value to clients through both compassion and productivity. A rare opportunity to deconstruct an award-winning, real-world empathy-based contract, discuss personal and contractual money beliefs, bond with kindred colleagues and leave with a Personal Action Plan for increasing your sustainability by adding more value in the work world. Based on the new business book The Empathy Factor – Your Competitive Advantage for Personal, Team and Business Success.

Information and registration at www.eventbrite.com/event/2173595282
Public Event

The Empathy Factor – Author Party and Book Signing
Tucson, Arizona
Friday, November 11, 2011; 4 – 7 p.m.
Private Event

The Empathy Factor – Book Signing with The Center for Collaborative Communication
January 2012
New York City, New York
Information at www.collaborative-communication.org
Public Event

Keynote Speaker
Association for Partners of Public Lands Annual Convention
Las Vegas, Nevada
March 4 – 8, 2012
Information at www.appl.org
Private Event

Connect. Collaborate. Create Results.

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